Faq

Signup takes less than 10 minutes. If the documents are in place, the account will get approved within 24 hours.

Yes, Cryptopayments are designed to enable both B2C and B2B transactions. It will be easy for a business to make payments to suppliers or partners using cryptocurrencies, smoothing operations and reducing dependence on traditional means of banking.

Creating an account with Cryptopayments is simple:

1. Go to the website of Cryptopayments https://cryptopayments.com, and click on the Join Now button.
2. Fill in the information needed: upload company's official formation documents and the government ID of the person who will be authorized to sign on behalf of the company. Perform any additional verification steps.
3. Once your account is approved, you may begin accepting crypto payments.

The corporate account verification process consists of two steps:

1. Verification of corporate data (verification of legal documents and company information).
2. Verification of company individuals

It is possible to exchange and withdraw crypto via API without visiting the site.

Integrating Cryptopayments into your website is easy. Follow the integration guide for step-by-step instructions:

Pre-settings Before proceeding with the form of payment, please provide:

• Your company logo in PNG format, no more than 2mb size
• Payment description
• Website address where the payment form will be placed

After submitting the data to the platform manager, in return you will receive a code to embed on your website. You can place this code on the page of your website to ensure that cryptocurrency payments are accepted. Once integrated, the customers would be able to select cryptocurrency as their mode of payment while checking out.

We will be able to provide you with our services if your country is not on the list of restricted ones, you can check it on the Terms of Service page.

Cryptopayments offers comprehensive customer support through various channels, including t.me chat, email and live chat. We provide resources such as integration guides and troubleshooting tips to assist users in navigating the platform effectively.

We recommend that our users protect their accounts by following these security procedures: Be sure to set a strong and unique password. The use of numbers, symbols, and upper and lower case letters in your password makes it difficult to guess. Email or 2FA confirmation: We recommend the use of email confirmations for all transactions for added security.

Device and connection security: We recommend that you use updated anti-virus and anti-malware software on your computer and mobile devices. Never open emails, attachments or other files from untrusted sources.

If you wish to change your current email address, please go to the Settings page and click on the Edit icon next to your email in the block where your account ID is written. In the ‘Change Email’ field, enter your current email address as well as a new email address and confirm it.

A notification will be sent to your mail. It will contain a link, upon clicking on which we will confirm the change of your email address.

If you wish to change your password, please go to the Settings page and click on the Edit icon next to Password in the block where your account ID is written. In the ‘Change Password’ field, enter your current password as well as a new password and confirm it.

If you are not logged in to your account and want to reset your password to log in, use the password reset form at the bottom of the Sign In page.

• Check your email settings and make sure there are no filters and/or other security systems which are blocking Cryptopayments emails.
• Please also check your spam/junk folder.

The issue hasn’t been resolved? Please open a support ticket or contact our support team at support@cryptopayments.com. Our Support Team will be happy to assist you.

Cryptopayments has competitive transaction fees compared to traditional payment processors. Though with some variation depending on transaction volume and type of currency, they are normally way lower compared to fees charged by credit card companies. Transaction fees can be seen in the Fees and Limits

Of course, with Cryptopayments, it is possible to make a transaction directly in your wallets within one account. You can deposit, exchange, and withdraw without delays or superfluous settings and manage your crypto assets more effectively than ever.

Cryptopayments supports a wide range of cryptocurrencies, including but not limited to USD Coin (USDC), Ethereum (ETH), TRON (TRX), and many more to go. This, in turn, allows the business to handle customers' diverse preferences with ease.

All details concerning transaction limits you can find on Fees and Limits page

With Cryptopayments, the transactions are usually instantaneous, which means you get paid right into your wallet without delay. This makes cash flow management easier for businesses. Usually, it takes several minutes.

Cryptopayments does have a B2B exchange feature that provides the possibility to convert crypto into fiat and settle it straight into your bank account. This function simplifies the financial administration of a company working with digital assets.

Follow the steps below to withdraw funds:

• Enter your bank details or cryptocurrency wallet address in the Bank Details section and save them
• Select a wallet in the Wallets section and choose Crypto or Withdraw by wire as your withdrawal method.
• Enter the amount you want to withdraw, select the bank details you have entered and complete the request
• The created transaction will be submitted for processing and will be executed in the shortest possible time An international bank wire transfer typically takes 2-5 business days, while a SEPA transfer takes 1-3 business days (with the exception of weekends and holidays) to reach your bank account. Depending on your chosen currency and blockchain load, the average withdrawal time for a crypto transaction takes from several minutes to several hours.

Currently, we support the following currencies: EUR, USD.

All details concerning the fees you can find on Fees and Limits page.

Yes, Cryptopayments prioritizes security by applying advanced methods of encryption and securing wallet solutions. This helps shield merchants and customers from fraudulent and unauthorized transactions.

The Travel Rule is a regulatory requirement established by the Financial Action Task Force (FATF), an international organisation dedicated to combating money laundering and terrorist financing. It is one of the key measures in financial regulation aimed at increasing the transparency and security of financial transactions. The EU Regulation 2023/1113 on the transfer of funds and certain crypto-assets has revised Regulation (EU) 2015/847, extending its scope to include the transfer of specific crypto-assets.

Starting 30 December 2024, Cleverlee UAB will implement the Travel Rule. This means we will need to collect and share certain information about your crypto transactions. This will affect both individual and business customers when conducting transactions to and from other platforms that are also subject to this regulation.

The Travel Rule applies to all transactions to and from other crypto platforms. This includes transfers where information about the sender and recipient must be exchanged and retained.

For each transfer of virtual assets, VASPs are required to collect and transmit the following information:

Originator Information Name, account number, and physical address or date of birth for individuals, or company name, registration number, and address for legal entities.

Beneficiary Information Name, account number, and physical address or date of birth for individuals, or company name, registration number, and address for legal entities.

No, the Travel Rule will not fundamentally affect your ability to send and receive cryptocurrencies. You can continue to conduct your transactions as usual. However, you may be required to provide additional information, particularly when conducting transactions to or from other crypto platforms.

The information will only be shared with other regulated financial institutions involved in the transaction, as legally required, and will be treated with the utmost confidentiality.

If you do not provide the required information, in some cases your transaction may not be processed. Ensure that all necessary details are provided to avoid any interruptions.

In the event your transaction is rejected due to the Travel Rule, your assets won't be sent and you'll receive an email to let you know the transaction failed. You'll need to complete the transaction again, ensuring all recipient details are accurate. If you have any questions or need assistance regarding the Travel Rule, please reach out to our team at aml@cleverlee.io.

We take data protection very seriously and employ comprehensive security measures to protect your personal information. All collected data will be handled in accordance with our privacy policy and transmitted securely.